ABSI has instituted a CUSTOMER DESK to receive and address Customer Technical and System Incident Reports as well as Customer Phone-In Technical and System Inquiries.
Our standard and regular Customer Desk is on an eight hour by five day (8x5) period beginning from 9:00 AM to 5:00 PM, Mondays to Fridays, excluding legal and special holidays. Our Customer Desk Hotline is (632) 867-2246. The Customer may also reach us by fax at (632) 867-2245 or by email at customer_desk@absiONLINE.com
Customer inquiries and/or System Incident Reports will be received and closely monitored by our Customer Support Officer. For off-hours, Customers with the Extended Phone Support Program will be given special contact numbers to call ABSI's designated Customer Support Staff.
The Technical and System Support Program is provided via Annual Service Agreement which renew each year automatically unless ABSI is notified the Customer in writing at least 90 days in advance.
The minimum term of a Support Program is one year.
Payment of the Technical and System Support Program contract price shall be made on a one-time basis. It shall be due on the first month of the contract period and shall be payable within 15 days from the receipt of ABSI Sales Invoice or Statement of Account.
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