OPTIONAL SUPPORT SERVICES Customers who are enrolled in any Support Program may enhance and customize their Support Programs with ABSI by selecting from a number of optional technical support services available. All optional services are available upon receipt of Purchase Order and must be paid in advanced.
Optional Technical and System Support Services include:

1. Right to New Versions. ABSI constantly incorporates new functionalities and features to its Software Product Releases. ABSI Customers will be informed of any new Software Product version releases and/or technical patches, whenever these become commercially available.It allows the Customer access and use of all or a portion of major and minor Software Product upgrades as they become available, to keep their systems current with the latest fixes, along with new features and functionality. The licenses for any new version releases and/or technical patches, shall be enjoyed immediately by the Customer upon execution of the written Notice of Intent to use these and may continue for as long as the Customer would have need for those. Customers under the Basic Technical and System Support Program may avail of the Right to New Versions at 15% of the current Software List Price. Right to New Versions is included in both the Silver and Gold Technical and System Support Programs. The Customer has the option to retain, maintain and use their current Software Product version or to implement the new Software Product version releases and/or technical patches. Time spent by ABSI Technical Support Staff for the presentation, mapping, installation, system testing and implementation of such new version releases and/or technical patches will be debited from the available/ remaining Onsite man hour-entitlements. In addition, any hardware and network upgrade and system migration as well as database conversion that may be required to implement new Software Product version releases and/or technical patches will be debited from the available/ remaining Onsite man hours-entitlements. On the other hand, should the Customer opts not to get and implement any new Software Product version releases and/or technical patches, then they will have to sign a WAIVER of the RIGHT TO NEW VERSION and would therefore free ABSI of any responsibility and/or accountability under the Support Program Right to New Versions.