ONSITE SUPPORT under the Basic Technical and System Support Program is subject to maximum of 100 man hours entitlements which may be used for any of the following services:

1. SOFTWARE PRODUCT USERS TRAINING (RE-TRAINING)-ABSI will conduct system training for the Customer-designated System users.
2. SOFTWARE PRODUCT SYSTEM ADMINISTRATION TRAINING (RE-TRAINING)-ABSI will conduct System Administration training for the designated Customer Support Contact/s and/or System Administrator/s.
3. PREVENTIVE MAINTENANCE SERVICES-These pertain to services that shall be rendered primarily to prevent the occurrence of a problem. This proactive approach to detect and remedy a potential problem before it occurs shall greatly help in maintaining high and consistent system uptime for the Customers. ABSI shall conduct quarterly preventive maintenance sessions on Customer Software Product covered under the Support Program. This session, subject to clearance from the Customer, shall require 1 to 4 hours of total system downtime to perform several preventive maintenance tasks, which shall consist of but not limited to: CLICK HERE
4. PROGRAM TUNING, ERROR DETECTION AND CORRECTION-In the event of any technical and/or system malfunction/s during the live implementation of ABSI Software Product, ABSI will run diagnostic procedures to troubleshoot, correct and resolve such cases. Resolutions of technical and/or system malfunctions caused by the Customer's erroneous operation and/or negligence are likewise covered by the onsite technical support.
5. ASSESSMENT, DEVELOPMENT AND IMPLEMENTATION OF ADDITIONAL SYSTEM REQUIREMENTS-Significant modifications and/or customization to the Software Product as well as new system requirements shall be approached as normal systems development project which may be covered by a Supplemental Service Agreement or by the available onsite support entitlement of the Customer. As such, ABSI shall provide Customer with the estimated man hours required for such Software Product modifications, customizations, and/or new requirements. ABSI will perform programming and implementation work only upon receipt of clearance from Customer on whether to cover the case under a Supplemental Service Agreement or under the available onsite support entitlements.

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