1. Software Product Systems Tuning
   ABSI will periodically monitor and check networks, CPU utilization, disk read/write access, etc. (usually these tools are part of Operating Systems or network software), and subsequently perform appropriate systems fine tuning. ABSI will likewise periodically monitor and check the equipments' working conditions, and arrange with the vendors (subject to clearance from Customer) for an equipment maintenance agreement which is to the exclusive account of the Customer. ABSI will likewise educate users on the proper handling of equipments (including booting up and shutting down). In addition, ABSI will report to the Customer any computer system software (OS, Network Management System) and/or hardware equipment failures for appropriate action.
2. Software Product System Monitoring
   ABSI will perform System Emergency Back-up, System Housekeeping routines and/or system re-installation upon request of Customer and/or in cases of any System Resources overflow. However, the regular database back-up procedures shall remain the primary responsibility of the Customer.
3. Software Product System Back-up
   ABSI will perform quarterly system back-up routines, excluding the Database Back-up which is the responsibility of the Customer.
4. Installation of Recommended Software Patch List
   This list shall be composed of ABSI Software Product patches which solve general system problems, and have been recommended by ABSI Technical and Product Support Group to be installed on all Customer sites/ units.
5. Program Tuning, Error Detection and Correction
   In the event of any technical and/or system malfunction/s during the live implementation of ABSI Software Product, ABSI will run diagnostic procedures to troubleshoot, correct and resolve such cases. Resolutions of technical and/or system malfunctions caused by the Customer's erroneous operation and/or negligence are likewise covered by the onsite technical support.

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